Privacy policy

Effective Date: 11-04-2025

1. Introduction & Your Consent

This Privacy Policy explains how Acumen Diagnostics (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you use our website, booking systems, or diagnostic services. By using our website or services (or providing your information), you consent to the practices described here.

2. Information We Collect

We may collect two categories of data:

a) Information you provide us:

  • Name, contact number, address, email
  • Medical information (medical history, medications, allergies)
  • Test selection, appointment details
  • Payment information (limited to transaction basics)
  • Communication records (WhatsApp, calls, email)

b) Automatically collected data:

  • Device, browser type, IP address, geolocation (based on service region)
  • Usage metrics (pages visited, time, clicks)
  • Transaction metadata (date, time, service ordered)

3. Use of Your Information

  • Process and manage your test bookings and appointments
  • Collect, analyze, and report diagnostic results
  • Send you updates (reports, reminders, reschedule notifications)
  • Improve our website, services, and user experience
  • Prevent fraud, abuse, and ensure service integrity
  • Comply with legal and regulatory requirements

4. Disclosure of Your Information

We may share your information (only to the extent needed) with:

  • Service providers (phlebotomists, laboratories) for executing test services
  • Authorized medical professionals or consultants for interpretation of reports
  • Legal or regulatory authorities, when required by law
  • Internal teams, where necessary, under strict confidentiality

We do not sell or rent your personal medical or contact data to third parties for marketing without your explicit consent.

5. Data Security & Retention

  • We adopt industry-standard security (encryption, access controls) to protect your data.
  • Only authorized personnel access your information on a need-to-know basis.
  • We retain your data as required by law or for the duration needed to provide services (typically for several years for medical record-keeping), after which data is securely deleted or anonymized.

6. Your Rights & Choices

  • You may request access, correction, or deletion of your personal data.
  • You can opt out of non-essential communications (marketing, promotions).
  • You may refuse to share certain data (though that may limit service functionality).

7. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, store preferences, analyze performance, and collect analytics. You may disable cookies in browser settings, but this may limit usability.

8. Policy Updates

We may update this Privacy Policy occasionally. We’ll publish changes with a revised effective date. Continued use of our services after changes implies acceptance of the updated policy.

9. Contact & Grievance Officer

If you have concerns or requests regarding your data, you can contact us at:

📞 +91 9808 050 050

Alternatively, you can write to our designated grievance officer at:
Acumen Diagnostics 705, The Corporate Centre, Nirmal Life Styles, L.B.S. Marg, Mulund (W), Mumbai – 400080